About us
The beks Kommunikációs Technika Ltd. has been developing and installing its own complex access control system since 2005 under the name Welcome3.
Access control systems in baths, spas or sports facilities must monitor the movement of guests at entrance and exit as well as within the facility. As the monitoring is based on the ticket purchased by the guest, the access control system must work closely with the ticketing system.
There are many ways to sell tickets, ranging from traditional counter sales to on-line sales on the web and including kiosk machines. In fact, the emphasis is gradually shifting towards digital, on-line and automated sales.
A special IT system evolved what we call multi-platform ticketing systems.
A multi-platform system is a collaboration of ticketing systems where:
- each sales system belongs to a different developer,
- the systems are also operated by different companies,
- ad hoc communication interfaces between systems have been introduced.
There are two problems in multi-platform point-of-sale systems which are common and has annoying occurrence.
- Underselling is happening
The multi-platform system cannot sell at full capacity, even though customer demand would mean 100% capacity reservation. For example, some ticket kiosk machines did not sell all tickets because demand was not there. This problem means a loss of revenue for the facility.
- Overselling occurs
Due to a static capacity allocation failure – which could be user error, system malfunction or software error – more tickets are sold. This means guest complaints and additional resources are required to deal with these situations, which means additional expenditure. The negative perception of the facility cannot even be quantified.
In multi-platform sales systems capacities with limited availabilityare sold.
That is, only a given number of changing rooms, wellness services or spa appointments, sun beds, seating, etc.
etc. Capacities between systems statically distributed and causes the above problems.
The BEKS Ltd.
started the development of the EasyTicket software and hardware architecture based on the principle of dynamic capacity allocation in October 2021.
The development of EasyTicket has created a system architecture that addresses the problems of static capacity allocation and is able to respond to future challenges through continuous learning and development.
This allows the user experience and the ticketing efficiency of the facilities to be maintained at an optimal level on a sustainable basis.